FAQs

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FAQs

  • We offer different types of membership depending on whether you are: a local resident or ratepayer; attend an educational institution in the district; are a non-resident or visitor.

    Find out more and become a member
    Go to the Become a Member/Join page

  • It is free to join the library if you are a Marlborough District resident or ratepayer. We offer a visitor membership, fees apply.

    See our types of membership
    Go to the Become a Member/Join page

    • Visit the library with photo ID (for example your passport or driver’s licence).
    • Speak to a friendly member of staff and they will sign you up.
    • You will be given a library card that you can use at both of the Marlborough District Libraries.
    • Start borrowing from our collections and using our online resources.

    Go to the Terms and Conditions page

  • Yes. Marlborough District Libraries’ members can borrow from, and return items to either libraries.

    • A maximum of 30 physical items can be borrowed per card.
    • Visitor members can borrow a maximum of four physical items.
    • A maximum of twelve digital items can be borrowed. These can be a mixture of ebooks and eaudio.
  • Most items at Marlborough District Libraries are free to borrow.

    However there are charges on some adult fiction books and DVDs. Items that cost money to borrow are clearly labelled. If you are not sure please ask the staff.

    Go to the Fees and Charges page

  • You can pay your library charges at your library (Blenheim or Picton) by cash or Eftpos.

    You can also pay online using these details:

    1. Bank: BNZ

    2. Account Name: Marlborough District Council

    3. Bank Account Number: 02-0600-0202861-000

    Please enter the following information so we can identify your payment:

    1. Reference: Your Library Card number/ User ID (on the back of your Library Card)

    2. Code: use the word ‘Library’

    3. Include your name

  • Yes. Please bring your library card with you. If you do not have your card please speak to a member of staff. We will ask for your ID before issuing items. If you download the Marlborough District Libraries app onto your phone, your card number will be stored on the app.

    We recommend you do not share your library card details as you, as the account holder, are responsible for all items borrowed, and any fees incurred.

  • Please let us know as soon as possible if your card has been lost or stolen.

    When your card is replaced, your account details remain the same and any items you have already borrowed will still show on your library account.

    You can purchase a new card for $2.00.

  • You can return items to either library through our after-hours' returns facility.

  • Overdue charges apply to items borrowed from the adult collection if they are returned after the due date. The charge is 30c per item, per day. The maximum is $8 per item (plus processing fee).

    There are no overdue charges on items borrowed from the children’s and teen’s collections.

    If items are lost, or returned damaged then we may ask you to pay the replacement cost.

    Go to the Fees and Charges page

    • Four weeks (28 days) is the standard loan period for books, talking books, puzzles and sheet music.
    • Books with multiple holds may have a shortened loan period.
    • One week (seven days) is the standard loan period for DVDs. Some multi disc sets have a longer loan period.
    • The loan period for magazine is 2 weeks.
  • Items can be renewed once without visiting the library.

    Contact us to renew your item

    Go to the Contact Us page

    Renew your item online
    Go to the Account page

  • Items cannot be renewed if:

    • there is a hold on the item - please return the item as soon as possible
    • your membership needs to be renewed - please contact the library to update your membership.
    • have more than $20.00 owing - visit your local library to pay outstanding fees and charges.
    • your account has been suspended.

    Your account will be suspended if:

    • you have long overdue items
    • you have owed $20.00 or more for longer than three months
    • a staff member needs to communicate with you e.g. you have returned your own books to the library.

    To unsuspend your account:

    • return all the long overdue items
    • pay the amount owing on the account
    • contact the library for more information.

    Go to the Contact Us page

  • Yes, both libraries have accessible public toilets and baby-changing facilities.

  • Yes, both libraries are open at weekends.

    Go to the Contact, Location and Hours page

  • Yes, free WiFi is available and is provided by the Department of Internal Affairs via the Aotearoa People’s Network Kaharoa (APNK).

    You can use our computers or your own device to access the internet.

    We also offer faxing, scanning and printing facilities.

    Go to the Fees and Charges page